Return & Exchange Policy – Big Bird Footwear
At Big Bird Footwear, we want you to love what you wear. If something doesn’t feel right, we offer a simple and fair return and exchange process.
🕒 Return/Exchange Window
- You can request a return or exchange within 7 days of receiving your order.
- Requests made after 7 days will not be accepted.
📦 Conditions for Return & Exchange
To be eligible:
- Product must be unused, unworn, and in original packaging.
- All tags and accessories must be intact.
- Items showing wear, damage, or misuse will not be accepted.
🔁 Exchange Policy
- Exchange is FREE of cost.
- You may exchange for a different size of the same design.
- If the requested size is unavailable:
- You may choose another product of equal value, or
- Opt for a return (₹100 return charge will apply).
💰 Return Policy
- A return charge of ₹100 will be deducted from your refund or coupon value.
- Return shipping will be handled by our courier partner. No need to self-ship.
🔄 How to Request a Return or Exchange
- Email us at bigbird.footwear@gmail.com or WhatsApp on +91 8076809181 within 7 days of receiving your product.
- Include your order number and reason for return/exchange.
- Our team will guide you and arrange pickup.
📌 Important Notes
- Products bought during Sale, Clearance, or using special discount codes may not be eligible for return. Please check before purchasing.
- Refunds (if applicable) will follow our standard Refund Policy.
- We reserve the right to refuse returns that do not meet the above conditions.
📞 Need Help?
We’re just a message away!
📧 Email: bigbird.footwear@gmail.com
📱 WhatsApp: +91 8076809181
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